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PERSONAL DETAILS: Address: 36 Homeside road ce: full Bournemouth Dorset BH9 3BJ Mobile: 0777 6361 909 a_claude@yahoo.fr Driving licen Email: kr PROFILE: I am extremely enthusiastic and motivated when it comes to face a new challenge. I am always willing to learn and improve in order to get as close as possible t o perfection. I can write and speak French perfectly. My involvement in differen t companies in the past, have helped me to acquire essential experience and skil ls such as my ability
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  PERSONAL DETAILS:Address: 36 Homeside road Driving licence: fullBournemouthDorsetBH9 3BJMobile:0777 6361 909 Email: kra_claude@yahoo.frPROFILE:I am extremely enthusiastic and motivated when it comes to face a new challenge.I am always willing to learn and improve in order to get as close as possible to perfection. I can write and speak French perfectly. My involvement in different companies in the past, have helped me to acquire essential experience and skills such as my ability to improvise and adjust to unexpected situations, my customer service abilities, my strength to work under pressure, and also my ability to work and lead in a team.EDUCATION AND QUALIFICATION:Graduate BA(HONS) Accounting and Finance 2009-2011 - BournemouthUniversity2008-2010Business school, Bournemouth UniversityBA (Hons) Accounting and Finance Year1 Year2Accounting:57.70%Management Accounting:55.40%Business Law:40.00%Professional study2:43%Economics:51.50%Business Tax Planning:47.30%Quantitative decision techniques:41.00%Audit and control:55.70%Professional study 1:63.50%Corporate financial mgt:40%Business Management: 51.50%Financial Reporting: 40%BA (Hons) Accounting and Finance Year3Strategic Financial Management: 52.88%Advanced Accounting theory& Practice: 51.00%Strategic Management Accounting: 45.10%Company Study: 50.00%Strategic Management: 50.40%Risk Modeling and Management: 63.00%2007-2008Thames Valley University, Reading: Achieved Access to Higher Education Diploma-Accounting with 66 credits.2002-2007Reading College, ReadingBiology (Human):grade CEnvironmental Science:grade CMathematics:grade BSociology:grade CEnglishgrade C WORK EXPERIENCE:WDSI am currently working for WDS as a technical support adviser, which involves providing customers with support via different touch points (inbound calls, emails), accurately login in customer and product information into CRM systems, understanding customer care and problem solving, sharing knowledge gained with team through effective knowledge transfer, maintaining a high standard in personal KPItargets as defined.  Tesco supermarket:I have been working at Tesco as a sale assistant for three years in Bournemouthand reading. Working at Tesco really helped me to improve my ability to work andlead in a team. Most of the tasks have to be done in teams within a strict period of time, which improves my time management skills and work under pressure skills, allowing to make crucial decision on my feet. My costumer service skills have improved a lot as I was faced to resolve many customer inquiries.Ideal Solar:I have worked for a solar energy provider as a telesales assistant for 2 weeks.My main responsibilities were to make outbound calls, booking appointments by explaining the benefits of the product and services provided, giving advice to customers, maintenance of client record and providing accurate information about the services as well as providing high standard of customer service. This role requires good time management, being organized and persuasive, as it is important not only to give necessary information to the customer but also reach companyâ  s targets. So far I have improved on excellent communications skills, ability to listen, encouraging positive attitude, confidence in using computers and increasing motivation as I am working towards targets every day.Iceland superstores:From November 2007 to July 2008 I was working as a cashier at Iceland superstorein Reading. Working at Iceland helped me to improve my cash handling skill. I was one of the main cashiers during the 2007 Christmas period. The aim of my jobwas to use a good customer service in order to make sure that all customers arehappy during every transaction. My task was also to make sure that customers choose the company home delivery service.SKILLSIT Skills:Sage, Windows Excel, Word, Power Point, Macromedia Dreamweaver Reason Properllerhead, Garage band and Logic Pro 9.Language Skill: Speak and write French fluentlyHOBBIES AND INTERESTSâ  ¢My main leisure is playing Basketball. I Played for Reading basketball junior Team, Reading Wizards.â  ¢I like music, so I play keyboard and also spend most of the time producing musicby using REASON PROPELLERHEAD, GARAGE BAND, LOGIC STUDIO softwares.
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