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Collections Billing Manager in Dallas Ft Worth TX Resume Mark Sims

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Mark Sims is an experienced results driven professional with a unique combination of operations management, business leadership, and distribution management skills. He is looking to lead an organization to optimal performance with Billing- Credit & Collections as his expertise.
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    M ARK S IMS   Arlington, TX 76015   mark.sims@ymail.com  Cell: 817-228-8674  Home:   817-228-8674  Finance- Billing Credit and Collections Experienced results driven professional with a unique combination of operations management, businessleadership, and distribution management skills. Looking to lead an organization to optimal performancewith Billing- Credit & Collections as my expertise. Areas of Expertise: Service QualityBankingInternational Off-ShoreBilling-Credit & CollectionsTraining and DevelopmentBudget AnalysisRevenue-Risk ManagementClient ResolutionDistribution ManagementCoaching and DevelopingCall Center / Customer Service/SalesWork Flow Process Management  Professional Experience TARGET DISTRIBUTION, Midlothian, TX 9/2009  –    Group Manager Manage the direction and flow of the distribution operations center to completion, ensuring on-time and accurate delivery to the client- 100% priority commitment achieved 2011.Managed 25-30 Team Members and Team Leads for direction and development. Recognized forcreating and maintaining a positive and cohesive work environment.Non-Conveyable Project- realignment of the location and process, change in team members,result in capturing $300,000 in lost revenue.Safety/Quality assurance Best Practice Leadership. HAZMAT/OSHA , Leadership and point of contact. CITIGROUP, Irving, TX 3/2004  –  3/2009 Assistant Vice President - Unit Manager (Previous roles: Service Quality, Unit Supervisor, & Trainer)Managed the supervisory collections team and service quality team to consistent achievementand recognition -20% lift in overall results for supervisory team.Implementation of Off-Shore operations-Managed 130 Mumbai team members including firstand second level management and collection agents- 30% lift in overall results.Creation and implementation of the International Service Quality team for the entire Credit andCollection division.Recognized as the top Collections team in 2008 for the credit cards division and National ServiceQuality.  Mark Sims , Page 2 SYMCO DIRECT  1/2002  –  2/2004 Self Employed Broker-  Buying from manufacturers selling to retailers, drop shipment.   AT&T CORPORATION, Dallas/Fort Worth, TX 4/1994  –  11/2001 Project Manager (Previous roles: Collections Manager, Credit & Billing Manager, Customer ServiceManager, Labor Relations)Managed the Automatic Call Distributor, implementing and recommending change processes forauto-dialer system. Conducted train the trainer sessions.Recognized as Top Project Manager for the auto-dialer implementation. Managed relationshipwith Information Technology and related Vendor groups for contributing mechanizedenhancements. Contracts with Mosaix, Avaya, and Davox.Successfully motivated, coached and developed agents, training, and mentoring agents,providing necessary tools to meet and exceed company expectations and meet complianceobjectives.Recognized for consistent top team performance for Billing, Credit and Collections. E DUCATION &   C ERTIFICATIONS  Bachelor of Arts and Science  –  Business/Management, 5/2000 Dallas Baptist University - Dallas, TexasCertified Respect at Work Leader, CitigroupCertified Recruiter and Interviewer, Citigroup, TargetNorth Texas Lead T ECHNICAL S KILLS   Avaya, UNIX, Nice Perform, PeopleSoft, MS Office, Outlook, Visio, Crystal Reports, AS400. C OMMUNITY   Mentor elementary and middle school students, Coach and Officiate for YMCA and Special Olympics,24-hour fitness.K EY S KILLS  Warehouse Inventory and Control Manage ExecutionQuality Control Inspection Drive Business strategyProject Management Engage and InspirePerformance Management Budget AnalysisWarehouse Management System(WMS) Coach and Development
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