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Achieving Software Quality Through Teamwork

Achieving Software Quality Through Teamwork
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   Achieving SoftwareQuality through Teamwork  For a listing of recent titles in the  Artech House Computing Library, turn to the back of this book.   Achieving SoftwareQuality through Teamwork Isabel EvansArtech HouseBoston •  Library of Congress Cataloging-in-Publication Data A catalog record for this book is available from the U.S. Library of Congress. British Library Cataloguing in Publication Data Evans, IsabelAchieving software quality through teamwork.—(Artech House computing library)1. Computer software—Quality control 2. Computer software—Development—Management3. Teams in the workplaceI. Title005.1’0684ISBN 1-58053-662-X Cover design by Yekaterina Ratner© 2004 ARTECH HOUSE, INC.685 Canton StreetNorwood, MA 02062 The following are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University: Capability Maturity Model ® ,CMM ® ,andCMMI ® .CMMIntegration SM ,CMMI SM ,PersonalSoftwareProcess SM ,PSP SM ,TeamSoftwareProcess SM ,andTSP SM areserv-ice marks of Carnegie Mellon University; Capability Maturity Model ® and CMM ® are registered in the U.S. Patent and TrademarkOffice.Special permission to reproduce “Quotations from the SEI website (, “ © 2003, “Pathways to Process Maturity:The Personal Software Process and Team Software Process”  ©  2000 and “A Framework for Software Product Line PracticeVersion4.1” © 2003byCarnegieMellonUniversity,isgrantedbytheSoftwareEngineeringInstitute.Nowarranty.ThisCarnegieMel-lonUniversityandSoftwareEngineeringInstituematerialisfurnishedonan“asis”basis.CarnegieMellonUniversitymakesnowar-ranties of any kind, either expressed or implied as to any matter including, but not limited to, warranty of fitness for purpose ormerchantability,exclusivityorresultsobtainedfromuseofthematerial.CarenegieMellonUniversitydoesnotmakeanywarrantyofany kind with respect to freedom from patent, trademark, or copyright infringement.All material related to the EFQM model is Copyright © 1999–2003 by the European Foundation for Quality Management and isreproducedherebypermissionofEFQM.InformationaboutuseoftheEFQMModelisontheEFQMWebsite copyright material is reproduced with the permission of the Controller of HMSO and the Queen’s Printer for Scotland.Extracts from the “McCartney report” are under licence C02W0003641.Extracts from DISC PD 0005: 1998 have been reproduced with the permission of BSI under license number 2003DH0297. BritishStandardscanbeobtainedfromBSICustomerServices,389ChiswickHighRoad,London,W44AL.Tel+44(0) ® and Myers-Briggs Type Indicator ® are registered trademarks of Consulting Psychologists Press Inc. Oxford PyschologistsPress Ltd. has exclusive rights to the trademark in the UK. Extracts describing the MBTI are reproduced from the Team TechnologyWeb site by permission of Team Technology.TPI ® is a registered trademark of Sogeti Netherland B.V.Appendix A, Table A.1: Belbin ® is a registered trademark of Belbin Associates. Belbin Team Roles, from the work of Dr. MeredithBelbin,arereproducedbypermissionofBelbinAssociatesandare©e-interplace,BelbinAssociates,UK2001.Reproducedbypermis-sion of Belbin Associates.All rights reserved. Printed and bound in the United States of America. No part of this book may be reproduced or utilized in anyformorbyanymeans,electronicormechanical,includingphotocopying,recording,orbyanyinformationstorageandretrievalsys-tem, without permission in writing from the publisher.All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. ArtechHousecannotattesttotheaccuracyofthisinformation.Useofaterminthisbookshouldnotberegardedasaffectingthevalidityofanytrademark or service mark. International Standard Book Number: 1-58053-662-X10 9 8 7 6 5 4 3 2 1
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